Anyone who works in IT is always looking for tips and tricks on the most effective ways at troubleshooting issues. These are a collection of the few resources for troubleshooting Citrix & VMware VDI environments I’ve used over the years along with ones I’ve heard from customers and partners. I hope others find some of these helpful!
Citrix XenApp & XenDesktop
Latest Articles and Tools for Printing and Graphics – a list of key tools Citrix recommends for troubleshooting some common issues such as printing and graphics issues/configurations.
Citrix Supportability Pack – this is a relatively new collection of support tools from Citrix that according to the site is, “a collection of popular tools written by Citrix engineers to help diagnose and troubleshoot XenDesktop/XenApp products.” It looks to have some great tools in it!
Secrets of the Citrix Support Ninjas – anyone looking for a good summary of key tips in troubleshooting a variety of Citrix issues this is a great guideline. It has some advanced concepts as well as some as the basic ‘go to’ tools like enabling logging on the Citrix VDA for example.
Citrix HDX Monitor – Citrix HDX monitor is a great tool especially for troubleshooting client side issues such as things like, is audio enabled, USB redirection working, Flash redirection settings, etc..
Citrix Communities – Citrix has always been a company that provides some great community resources whether through traditional support forums, local user groups and with lots of social media communities.
VMware Horizon View
VMware Horizon Toolbox 2 Fling – if you haven’t seen VMware Flings they are tools created by VMware engineers that help with troubleshooting and managing your VMware environment. This is a good one that plugs into Horizon View that gives you more management capabilities such as remote session shadowing for example.
VMware Horizon Support Center – instead of linking to individually, VMware has a great summary of key Horizon support resources here.
VMware View Technology Network (VMTN) – is a great community support forum for all things Horizon.
VMware End-User Computing Blog – this is a great blog that covers new features to View and is a great wealth of knowledge to keep up on the happens of Horizon.