Microsoft Teams Optimization for Dell Wyse ThinOS 9

 

Microsoft Teams Optimization is now available for Dell Wyse ThinOS 9 with the launch of the latest Citrix WorkSpace app 2006 for Linux. Users of ThinOS 9 can now download this latest Citrix WorkSpace app and get the benefits of Microsoft Teams Optimizations in a Citrix environment.

Unified Communications have always been a challenge in virtual desktop environments and the continued innovations in this area are much needed.

Citrix does a nice job of outlining the details of how the optimization works along with a quick video in this blog post.

Here are some additional details:

  • Download this latest Citrix WorkSpace App 2006 for ThinOS 9 here
  • Check out ThinOS 9 release notes for additional details here

Supported Platforms and Management Software:

  • Wyse 5070 Thin Clients (ThinOS)
  • Wyse 5470 Mobile Thin Clients (ThinOS)
  • Wyse 5470 AIO Thin Clients (ThinOS)
  • Wyse 3040 Thin Clients (ThinOS)
  • Wyse Management Suite 2.1

Citrix resources for Microsoft Teams Optimization

ThinOS 9 Resources

Enjoy!

@chris_messier ~~> Subscribe to blog to get latest updates <~~

SSL Certificates & Wyse Management Suite

In a previous post, here, I covered how to resolve the SSL error message, “SSL Certificate Authority is Unknown” when using ThinOS.

In this post I will cover how to upload SSL certificates into Wyse Management Suite (WMS) and how to assign them to a specific group configuration/profile for ThinOS 8.x and 9.x.

The process is slightly different for ThinOS 8.x & ThinOS 9.x but I will cover both below. 

How to upload SSL certificates for use by ThinOS 8.x:

1. In WMS, browse to “Apps & Data”:

2. Scroll down to “File Repository”:

3. Click “Add File” to upload Certificate:

4. Browse out to the Certificates you exported. You will need to do for each Certificate you exported.

 

5. Once you click upload it should show up under the ‘Apps & Data – Inventory File Repository”:

 

How to upload SSL certificates for use by ThinOS 9.x:

    1. In your ThinOS 9 policy, browse to “Privacy & Security\Certificates”. Here you can turn on “Auto Install Certificates” and browse to the certificates you want to upload as shown below:

 

How to assign SSL Certificates to WMS configuration group/policy: 

Once your certificates are imported into WMS, you then need to assign them to your ThinOS profile you are using under, “Groups & Configs” select the group you want to edit following steps below;

  • ThinOS 8.x: in the policy, browse to “Device Configuration\Security\General Settings”. Select “Auto-install Certificates” and your Certificate should show up in the list to select. Once you are done, click “Save & Publish”. The next time the device reboots, it will pick up the new Certificate.

  • ThinOS 9.x: in your policy, browse to “Privacy & Security\Certificates”. Here you can turn on “Auto Install Certificates” and browse to the certificates you want to upload as shown below:

This completes the process of uploading your SSL certificates to WMS and assigning them to a ThinOS policy.

For more assistance, check out Dell Community Forums (formally Dell TechCenter):

@chris_messier ~~> Subscribe to blog to get latest updates <~~

 

Dell Wyse ThinOS – “SSL Certificate Authority is Unknown”

“SSL Certificate Authority is Unknown”

A common issue connecting to a VDI connection broker, i.e Citrix, VMware, etc.., from Dell Wyse ThinOS or any thin client, is an SSL certificate error. There are generally 2 reasons why.

  • the Root Certificate Authority certificate is not installed on the device
  • the Intermediate Certificate Authority certificate is also not installed on the device

Error: SSL Certificate Authority is Unknown

This is easily fixed by installing both the missing Root and likely the Intermediate certificate.

To do this, you can simply export from a browser, and then import on the device, generally through Wyse Management Suite (WMS) or even a USB key if you had to.

I will cover the 3 step process to fix this.

  1. Export the required certificates from a browser
  2. Upload into Wyse Management Suite
  3. Assign the certificates to the device profile

Steps to export certificate from browser:

  1. In this example, I used https://portal.vmware.com as an example to work with certificates but this would be your VMware Horizon server, Citrix Storefront site, Citrix Netscaler/ADC, Microsoft Azure MFA site, etc…
  2. Click on the SSL padlock on your browser as shown below to bring up below window. Click on ‘Certificate (Valid)’ field.

3. This will bring up the certificate information:

4. Click on “Certification Path” tab bring up the following:

5. Select the top level certificate, in this case, “Sectigo (formally Comodo CA)”

6. This will bring up the Root certificate as shown below, “Comodo RSA Certification Authority”. This is the first certificate we want to export.

7. Click on the “Details” tab and select, “Copy to File”:

8. Take defaults and follow the wizard to export the certificate:

9. Once you export the top level Root Certificate, follow the same steps to export the Intermediate certificate. This Intermediate is chained, or trusted, by this top level Root Certificate so we need both certificates in this chain.

10. In the browser, select the Intermediate Certificate, “COMODO RSA Domain Validation Secure Server CA” and select “View Certificate”:

11. Select “Details” and “Copy to File” to export the certificate:

12. Follow wizard again to export the Intermediate Certificate:

13. You now have successfully exported both the top level Root Certificate, “Comodo RSA Certification Authority”, and the Intermediate Certificate, “COMODO RSA Domain Validation Secure Server CA”.

Once exported you need to upload them into your WMS server. It’s a simple process and the steps to upload the certifications are outlined here. Once complete, resume to step 15 below to assign the certificate(s) to your group configuration/profile.

15. Once certificates are imported into WMS, you then need to assign them to your ThinOS profile you are using under, “Groups & Configs” select the group you want to edit following steps below;

  • ThinOS 8.x: in the policy, browse to “Device Configuration\Security\General Settings”. Select “Auto-install Certificates” and your Certificate should show up in the list to select. Once you are done, click “Save & Publish”. The next time the device reboots, it will pick up the new Certificate.

  • ThinOS 9.x: in your policy, browse to “Privacy & Security\Certificates”. Here you can turn on “Auto Install Certificates” and browse to the certificates you want to upload as shown below:

 

This completes the process of exporting the SSL certs, uploading to WMS, and assigning them to your profile. This should resolve the issue of “SSL Certificate Authority is Unknown”.

For more assistance, check out Dell Community Forums (formally Dell TechCenter):

@chris_messier ~~> Subscribe to blog to get latest updates <~~

Windows Virtual Desktop (WVD) & Dell Wyse Windows 10 IoT

I recently worked with a customer exploring Windows Virtual Desktop (WVD) and they asked about Dell Wyse support.

Dell was recently added to the Windows Virtual Desktop partner integration site highlighting our support with Windows 10 IoT devices, specifically our 5070, 5470 mobile thin client, & 5470 all in one thin client.

You can see more details here on the Windows Virtual Desktop partner integration page.

The Windows Virtual Desktop client is a pretty straightforward install that I’ve outlined below.

Note: You want to run the installation as an administrator and be sure to disable the File Based Write Filter before running the client install to ensure the install and changes are saved to the device.

  1. We installed this on Windows 10 IoT Enterprise 2016 LTSB
  2. Download latest WVD client from here. Note: Be sure to use the latest released WVD client as Microsoft has made note of blocking older & unsupported clients including MSTSC clients.

3. Run the installer and take the defaults for a typical installation

4. Once finished, launch the client and follow the prompts to get access to your Windows Virtual Desktop resources.

You’re finished! This outlines the basic steps to get the client installed on Windows 10 IoT Enterprise.

Look for additional Windows Virtual Desktop support on other Dell Wyse platforms in the near future!

Hope this helps someone out!

@chris_messier ~~> Subscribe to blog to get latest updates <~~

How To: Wyse Management Suite and Active Directory Integration

One of the great features of Wyse Management Suite (WMS) Pro is the ability to integrate it with Active Directory so you can log into WMS using your existing Active Directory accounts.

The process is pretty straightforward as outlined in admin guides but recently working on this with a customer I wanted to document the process with some additional details that helped.

  • Go to ‘Portal Administration’, ‘Active Directory (AD)’
  • Enter your Active Directory information as outlined below:
    • Name: FQDN of domain controller
    • Domain: domain name
    • Server URL: ldap://ip_fqdn of domain controller
    • Port: 389


  • Once you click ‘Save’ and it’s successful, you will see the following screen:

  • Click on the ‘icon’ to add by either Groups, Users, and also search by OU to enumerate from AD.


  • You will then see your existing Groups appear below:


    You could also search just for a specific Group, i.e. WMS Administrators:


    You could also search just for a specific User, i.e. wyseuser: (NOTE: User account must have email associated with account in order to show up, otherwise you will get an error message while trying to import users.


    You could also search by Organizational Unit (OU), i.e. Management


  • Once you have imported what you choose, the users will show up under the Users tab in WMS under, ‘Unassigned Admins’. Note: This may take a few minutes to show up after importing from AD.

  • Select the account and select ‘Edit User’:

  • Select ‘Roles’ and assign the appropriate role for the user:

  • Once complete, the user will show up under the ‘Administrator(s)’ tab:

  • On the WMS Portal logon screen, choose ‘Sign in with your domain credentials’ to log in with your newly imported and assigned AD user.

  • Enter your AD user account and login!

New! Wyse 5470 Thin Client Laptop and 24″ All in One!

Dell has recently released 2 new models, the Dell Wyse 5470 Thin Client Laptop and a 24″ All in One thin client!

The big news here is it’s the first thin client laptop Dell has released that runs Wyse ThinOS. The thin laptop also comes in Windows 10 IoT along with the ThinLinux platform. We’ve had Windows and Linux based thin laptops in the past but we’ve always had demand for a ThinOS version so it’s finally here!

The other Dell Wyse first is a ThinOS based 24″ All in One which we seen lots of interest in the healthcare space and other verticals interested in AIO’s. This replaces the previous 21.5″ ThinOS and the 24″ Teradici based options we had.

See more below!

Product video of 5470 All in One here!

Product video of 5470 Thin Client Laptop here!

Enjoy!

@chris_messier ~~> Subscribe to blog to get latest updates <~~

New Updates! Cisco Jabber & Microsoft Skype for Business Enhancements for Wyse ThinOS

Cisco Jabber & Microsoft Skype for Business, and other unified communications solutions, are some of the solutions often requested in virtual desktop deployments. Citrix & VMware have both made some key advancements on the server side, i.e. Citrix HDX RealTime Optimization Pack (RTME) & VMware Horizon Virtualization Pack for Skype for Business.

Most of the client side solutions to ‘offload’ some of this processing has been focused on using Windows, or Windows Embedded, based endpoints. The request of many customers is to simplify & secure the endpoint as much as possible, which can lead to using a non-Windows based endpoint and running Windows 10/7 in the data center.

Dell Wyse just released Wyse ThinOS 8.6 which includes support for Cisco Jabber Softphone for VDI for Citrix and Skype for Business on VMware Horizon.

You can see more on these announcements here and some technical details in the Wyse ThinOS 8.6 release notes here.

Enjoy!

@chris_messier ~~> Subscribe to blog to get latest updates <~~

Just Released! What’s new with Wyse Management Suite 1.3?

Dell Releases Wyse Management Suite 1.3

The Dell Wyse team has recently released Wyse Management Suite (WMS) 1.3 and also updated the cloud hosted version at www.wysemanagementsuite.com!

You can see a quick summary of the new features below.

You can download this new WMS 1.3 and documentation from here.

New features

Dell Wyse Podcast – Subscribe Now!

Like podcasts? Like VDI & thin clients? Check out the Dell Wyse Podcast to stay up to date on all things Dell Wyse thin clients and VDI news!

Search for “Dell Wyse” in your favorite podcast app and it should come up, “The Dell Wyse Podcast”.

You can also link to it here: https://dellwyse.podbean.com

Enjoy!

@chris_messer ~~> Subscribe to blog to get latest updates <~~

Wyse Management Suite – Error pulling Windows 10 IoT Image

In some recent lab testing I ran into the following error: “CCM on-prem Server authentication token is not available in configuration file.”

I got this error when attempting to pull a Windows 10 IoT Image off a Wyse 5060 client.

The fix was to push the updated Merlin package, aka boot agent, to the device prior to capturing image.

This package is already pre-loaded in the Wyse Management Suite software and listed under “Apps & Data\App Inventory\Thin Client” – MerlinPackage_Common.exe.

You will need to create and App Policy containing this package and push to the client.

  1. To create App Policy go to, Apps & Data\App Policies\Thin Client\Add Policy
  2. Complete the policy using the details below:
  3. Once policy is created, go to, “Jobs\Schedule App Policy” and create your policy similar to below:
  4. Once the policy is pushed successfully you should now be able to pull the image!

Error details:

(Status: Failed – [ERROR: CCM on-prem Server authentication token is not available in configuration file. (error code : 107).]
[ERROR STAGE: Repository validation.]
[REASON: Configuration file is missing authentication token of on prem Server.]
[SOLUTION: Make sure config file is updated with proper CCM on prem Server authentication token.]
| (107))

Hope this helps someone else down the road!

@chris_messer ~~> Subscribe to blog to get latest updates <~~

Additional support resources as noted below:

Dell TechCenter Wyse Product Support Forums – these are a great resource for getting up and running with the solutions as well as tips and tricks for troubleshooting common issues. Once you join the Dell TechCenter community you will have a variety of resources to get started!

Dell Wyse Support Site – Wyse documentation, log support incident, etc…

Available categories with forum and topic lists:

  • Wyse general forum: for discussions that, for example, span multiple categories, involve end-to-end methods, heterogeneous environments, new use cases or topics not found under the support documentation or existing discussions.
  • Wyse thin clients: includes Cloud Connect, Linux, Windows Embedded Standard, ThinOS and zero clients for Citrix, MultiPoint Server and VMware.
  • Wyse software: includes Wyse Management Suite, Wyse Device Manager, Wyse WSM and Wyse Virtualization Software