New Dell Wyse ThinOS Activation License & Wyse Management Suite Update

A new Dell Wyse ThinOS enhancement to be aware of is the introduction of a ThinOS Activation License that was introduced as part of ThinOS version 2205 (version 9.3.1129) & Wyse Management Suite 3.7.

This new license is required in certain scenarios as outlined here.

In some cases, you may encounter the following message below:

“Login is denied (ThinOS activation license is not available)”

You will get this for a few reasons as outlined in the release notes here and outlined below.

ThinOS enhancements

  • Added ThinOS Activation devices licenses in Wyse Management Suite—The licenses must be used in the following two scenarios:
    • Devices that are converted from other operating systems must use the ThinOS activation licenses to enable VDI function. Without the ThinOS activation license, you cannot log in to any Broker agent on the devices. The ThinOS activation licenses are used automatically when registering to Wyse Management Suite.
      • For example, you bought Windows 10 IoT/Windows Embedded devices in the past and converted them to ThinOS at one point
      • If you bought a newer platform, i.e. Dell 3420 thin client laptop and ThinOS was NOT installed at the factory but instead onsite, then you will need the ThinOS Activation license
    • Non-PCoIP ThinOS clients that are upgraded from ThinOS 8.6 can use ThinOS Activation license to enable the PCoIP function. Go to Services > WDA Settings > Enable PCoIP Activation License to enable this option in ThinOS 9.x policy. Restart your device for the function to take effect
      • For example, you upgraded ThinOS 8.x without PCoIP and have upgraded to ThinOS 9.x and you use PCoIP with VMware Horizon
  • Support for Dell Wyse Latitude 3420 Thin Client
    • You must have ThinOS Activation devices license for Latitude 3420 to enable VDI function

This license takes effect starting with ThinOS 2205/9.3.1129 & Wyse Management Suite 3.7 as noted in the release notes here.

If you are running into this issue after upgrading to ThinOS 2205, you may need to reach out to your Dell account team to likely purchase the appropriate ThinOS Activation License if you fall into one of the categories.

Alternatively, you can roll back to prior versions of ThinOS until you identify the reason you are getting this license message & purchase the proper ThinOS activation license(s).

The new ThinOS Activation License is discussed in greater detail here, Dell ThinOS – Installation & Activation License User Guide. This document also covers installing ThinOS on newer hardware manually such as the Wyse 3420 thin client laptop IF it is not pre-loaded at the factory.

If you use WMS on prem you will need to export your ThinOS Activation License from WMS Cloud to WMS on prem server as noted here.

Hope you found this helpful!

Additional Resources:

  • Dell Wyse ThinOS 2205/9.3.1129 Release notes here
  • Dell Wyse ThinOS 2205/9.3.1129 Administrators Guide here
  • Dell Wyse Management Suite Release notes here
  • Dell Community forums for ThinOS here
  • Excellent Dell Wyse community located here
  • Dell Wyse ThinOS Technical Support here

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